Here's how it works

1.) Once you become a client, we gather information, brochures, videos about your company, visit your website and ask a set of predetermined questions on our scripting outline in order to ascertain:

  • What is your on hold objective?
  • Who is your audience?
  • Why are they calling?
  • How often do they call?
  • Do you have any demographics on them?
  • What information is important to them?
  • What do you want them to know and when?
  • What image do you want to project?

2.) Within 2 working days you will receive your first draft script via fax or e-mail for your review. This is the editing and approval process.

3.) Once we get approval from you on your script, you may select a professional voice talent - male, female or both. You can keep the same voice(s) every time or change each time.

4.) We'll combine the creative script that you approved, voice talent, music and sound effects in our digital state of the art studio production facility.

5.) After an editor listens to your entire productions while reading the copy to ensure its accuracy and quality, it's sent to all specified locations the same evening.


Equipment Installation

This takes place within 5 days of becoming a new client and takes less than an hour. The installation DOES NOT require your phone system to be shut down.


Production Installation (Downloading)

All America On Hold productions are sent to your office remotely using one of 2 "state-of-the-art" technologies. Customers love it because they don't have to do anything and the production is delivered instantly. No shipping, receiving, or "lost in the mail" tapes or CD's.